D I R E C T O R S '   B U L L E T I N

Dear  Director,

Thank you to everyone who contributed to our 2026 Directors' Feedback Survey.

We're pleased to announce that the prize draw winner has been contacted, their prize processed, and the headline numbers have been calculated – please see below. 

74% of clients believe our service has improved or maintained over the past 12 months

This is up from the 70% of clients who believed our service had improved or maintained over the 12 months prior to 2025's survey. 

Other average ratings are as follows: 

How likely are you to recommend Jennings & Barrett to a friend or colleague? 7/10

(2025: 7/10)

Please rate your overall experience with Jennings & Barrett in the past 12 months? 7/10

(2025: 7/10)

How would you rate your level of trust in your named Property Manager? 4/5

(2025: 4/5)

How would you rate your experience with J&B's Accounts Team? 4/5

(2025: 4/5)

How would you rate your experience with J&B's property management team, overall? 4/5

(2025: 4/5)

How would you rate the contractors used on your property/development over the past 12 months? 4/5

(2025: 4/5)

How do you feel that Jennings & Barrett compare to your previous managing agent on:

Value? 7/10 (2025: 8/10)

Service Delivery? 7/10 (2025: 8/10)

Responsiveness? 7/10 (2025: 7/10)

Level of Trust? 7/10 (2025: 8/10)

We are still in the process of the full analysis, and as in previous years we will aim to publish these as a report with analysis by block size. 

Overall, we are overjoyed that: 

• 39% of respondents believe our service improved over the past 12 months (compared to 31% in 2025).
• Our clients continue to have a high level of trust in their property managers, and
• That we have been able to maintain, overall, the great numbers we achieved last year.
• In addition, our Directors' Bulletin feedback surveys are averaging 4.3/5 in scores given by our clients – a fantastic result that we hope to maintain. 

As part of our full analysis of the survey, we will be looking to understand our slight fall in scores against previous managing agents, and how these compare to the other scores given. 

And we're overjoyed to announce that J&B is now RICS regulated.. 

In more great news for our business, we're pleased to inform our clients that as of Thursday, 4th June 2026, Jennings & Barrett became a member of RICS. We are working to integrate this important accreditation across our portfolio and will be sharing more news about it next week via our website and social media. 

Thank you again to everyone who contributed to the 2026 Annual Directors' Feedback Survey. Your help and ongoing support is highly valued by our team. 

Warm regards,

Joanna Bould

Managing Director

Jennings & Barrett

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